All products have a 12 Month Distributor Warranty except Asus, Navman and Mio which have 24 Month warranty.

We will endeavour to troubleshoot any problems that you may have with the product you have purchased but If the product seems faulty it is the responsability of the customer to contact the appropriate customer support line listed below.

Faulty products can only be replaced after authorisation by the appropriate distributor within the period indicated below.

• ASUS 7 Days (All returns & faults go through ASUS)
• DualSim 14 Days
• HP 30 Days
• HTC 14 Days
• i-mate 30 Days
• Navman/Mio 14 Days
• Tomtom 14 Days Must Contact TomTom Directly for return authorisation
• Nokia 30 Days
• O2/XDA/MWG 30 Days
• Palm 30 Days
• Samsung 14 Days
• SanDisk 30 Days

Technical Support Contacts

• Asus: 1300 278 788
• Blackberry (Telstra Only) 1800 131 816
• BlueAnt: 1300 669 049
• Casio: 1300 768 112
• DualSim: (02) 9756 6224
• HP-iPAQ:13 10 47
• HP Calculator Serivce: 1300 551 664
• HP Spare Parts: 1300 301 099
• HTC / DOPOD: 1300 482 482
• i-MATE: 1300 850 513
• MIO: 1300 646 477
• Navman: 1300 646 477
• Nokia: 1300 366 733
• Palm: 1800 282 653
• Route 66: support@cn.66.com
• Samsung: 1300 362 603
• SanDisk: 1800 793 652
• Sharp : 1300 135 022
• Sony Ericsson : 1300 650 050
• THB Bury: 03 9709 0910
• TI Support: 1300 138 140
• Tomtom: 1300 135 604